Spirit Airlines Headquarters in Dania Beach, Florida

2 Replies to “Spirit Airlines Headquarters in Dania Beach, Florida”

1. My name is Judy Braddy. I am 74. My husband Charles Braddy 75 and I planned a flight to visit my 83 yr old brother in Marietta GA. It has taken me all day yesterday to recover from the trauma induced by Flight 1837 on Monday July 8th. Waiting to board and seeing the disorganization of your staff at the gate…was unsettling. Finally they said everyone just board the plane now. We did but there was a backlog of people on the hot ramp and the ticket taker told everyone to move into the hot tunnel because she couldn’t process the others tickets. After ten minutes in the tunnel, we boarded and found our seats. Not too bad, just disorganized. Once in our seats, the 1:04 flights was now delayed almost a 1/2 hr. Ok it happens. Finally the captain welcomes us and said we are going to taxi away now. The plane made a loud barking dog sound…more like a kennel of dogs and every so often a loud shrill sound. (I have a small audio of a single barking dog I can share). This went on for 1 1/2 hours. We were told there was a mechanical problem they were hoping to fix so we could go on. After 1 1/2 they said we are going back to the gate as soon as one opened up. We would not be deplaning. Working on the plane and an oily smell waited thru the cabin in addition to the constant dog barking. They asked us to close our window shades a the AC was going to be lowered and to turn up our air vents. Again we sat for over an hour and then we were told it was fixed. Off we go and the barking and whining continued. We taxied toward the runway and sat out there another long time…then finally we were told we were going back to the gate and we would deplane. Never given water nor stewards didn’t walk the aisles to see if everyone was ok. No instruction as for another plane to go to. It is now 4:45pm. A text comes to me saying a 5pm flight will leave out of EI. We had originally gone out of E3. We hurried to E1 but when I talked with agent at that gate…it was a Frontier flight, she looked at my text..she said it is the another concourse. We pack travel backpacks so we have no luggage to save $s. So my husband was shlepping these around and his breathing was not good. So at 5:30 we went down to your main agents desk to have them help us. After waiting and watching a group of women chatting with each other and not trying to help the customers, we finally got to an agent and were told here call this number. I told Charles, I was done…I couldn’t go on to have a vacation as I felt exhausted from the sensory attacks to my senses. The hearing, the smells, the heat, the fear of flying in a plane that had issues and the uncomfortable seating and lack of caring. I wanted to cancel this trip and plan for another time…another airline. I have gone to Fl several times on Spirit and know that there are no frills. But being held without anyone showing concern or apologies, no water…was too much. Babies were crying. It took me all day yesterday to recover that is why I have waited until today to talk with you. We would like to have our flights refunded please. No more hassles. I worked as a manager of the first Marriott Hotels headquarter’s Consumer Affairs under Bill Marriott. I realize things happen. We would research with the General Manager to see that problems could be fixed for the future and wrote letters of compensation signed by Bill Marriott. This was in the early 80’s…I know things have changed…but efficient caring staff could have made a huge difference in the scenario.

   I plan to call Lania Rittenhouse’s office if this cannot be resolved to my satisfaction. Customer satisfaction is a huge marketing aid. Thank you for your time and caring. Judy Braddy. 609-315-2743.

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   • Hi Judy,
     We apologize for the negative experience you had. Your feedback is valuable, and we will address the issues raised. We hope to serve you better next time.

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